Wednesday, March 11, 2009

php | architect: Order Accepted

I was able to contact's toll-free number and talk to a customer service representative. I contacted them to inquire about the shipping address that was registered in their database because I was being charged 11.90 USD for shipping even though I selected a US address for the shipping address. It turns out that the shipping address was indeed the US address, but since the billing address was a Philippine address, their system automatically charged shipping (this is apparently a bug). The lady on the line asked me to send a refund request once the order is accepted. At this time my order wasn't accepted yet since they manually had to check my credit card for validity.

I now know why my credit card was manually checked. It's a policy that they have right now, to check credit cards that have an overseas billing address. After that conversation, my order was accepted and I was able to download the soft copy of the book on my online account:

After they sent my receipt by email, I replied to them that they charged 11.90 for shipping and that I'm requesting a refund.

Now I'm waiting for the refund. They promised it will take about three days to credit back to my credit card.

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